Frequently Asked Questions

Choose a plan on our pricing page, complete the secure checkout, and you'll receive your IBO Player credentials by email within 60 seconds of payment confirmation. No paperwork, no installer visits — just click and stream.

Every Smart TV (Samsung, LG, Sony, Philips, Hisense, TCL), Amazon Firestick / Fire TV Cube, Android TV box, Android phone, iPhone, iPad, MAG box, Windows PC and Mac is supported through the official IBO Player application. See our setup guide for step-by-step instructions.

No special hardware is required. You only need a device capable of running IBO Player and a stable internet connection. Recommended speeds: 15 Mbps for HD, 25 Mbps for 4K. A wired Ethernet connection delivers the best experience, especially during peak hockey traffic.

Plans start at $9.99 CAD for 1 month, $24.99 for 3 months (save 17%), $39.99 for 6 months (save 33%) and $69.99 for 12 months (save 42%). All prices are in Canadian Dollars and include every channel and VOD title in our library — no add-ons, no PPV fees.

Yes. Contact our 24/7 support team and we'll upgrade or extend your subscription at any time. You only pay the price difference on a pro-rata basis — no penalties, no fees.

We accept all major credit cards (Visa, Mastercard, AMEX), debit cards, Apple Pay, Google Pay, and cryptocurrency (Bitcoin, Ethereum, USDT). All payments are processed through 256-bit encrypted gateways. We never store your card details.

There are no long-term contracts. You subscribe for the duration you select (1, 3, 6 or 12 months) and may cancel anytime. Subscriptions do not auto-renew unless you explicitly opt in at checkout.

We offer a 30-day money-back guarantee on eligible cases — verified service outages over 72 hours, duplicate charges, and other conditions described in our Refund Policy. Submit your request within 7 days and we'll process it within 3 business days.

Buffering is almost always caused by your internet connection. Make sure you have at least 15 Mbps for HD or 25 Mbps for 4K. Try a wired Ethernet connection, restart your router, and close other bandwidth-heavy apps. If buffering persists, our support team can switch you to a closer Canadian CDN node in Toronto, Montreal or Vancouver.

Use a wired Ethernet connection where possible, restart your router every few weeks, close other bandwidth-heavy apps (downloads, cloud backups), and switch your IBO Player resolution setting between Auto, HD, and 4K based on your network speed. Our Anti-Freeze 3.0 engine will automatically adapt to your connection.

First, restart IBO Player completely. Then check your internet by streaming a YouTube video. If that works but channels don't, message us on WhatsApp at +1 (514) 447-7860 and we'll diagnose the issue within minutes.

Yes. Request a free trial from our homepage form or message our support team on WhatsApp. Trial credentials are sent within minutes and let you test every channel before committing to a paid plan.

Absolutely. Every NHL regular season game, every playoff series, and every Stanley Cup Final match is broadcast on our IPTV sports Canada lineup — including the Maple Leafs, Canadiens, Senators, Flames, Oilers, Jets and Canucks. NHL PPV games are also included at no extra cost.

NFL football (including RedZone), NBA basketball, MLB baseball, CFL football, UFC, Boxing PPV, Formula 1, Premier League soccer, UEFA Champions League, NCAA college sports — all included.

Yes — full Québécois lineup including TVA, TVA Sports, TVA Nouvelles, Noovo, RDS, RDS Info, Canal D, Canal Vie, ICI Radio-Canada, RDI, Canal+, M6 Canada and many more. Bilingual EN/FR audio on every Canadian channel.

Fast IPTV Canada operates as a lawful reseller of IPTV subscription services. We do not host, store, or originate content. All content is sourced from licensed providers. Customers are responsible for the legal use of the Service in their own jurisdiction.

No VPN is required. Our Canadian CDN nodes deliver content directly to subscribers, and our service is designed for fast, unrestricted access from any Canadian province.

Yes. All transactions are processed through 256-bit SSL encrypted gateways. We never store your card or payment details on our servers. Read our Privacy Policy for full details.